Privacy policy
Last Updated: August 2026
At Moments Eleven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by our payment providers)
- Order history
- IP address
- Device and browser information
- Website usage data through cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products and provide shipping updates
- Respond to customer service inquiries
- Process payments
- Prevent fraud and unauthorized transactions
- Improve our website and customer experience
- Send marketing emails if you have subscribed to our newsletter
- Comply with legal obligations
3. Payment Information
We do not store your complete payment card details.
Payments are processed securely by trusted third-party payment providers.
4. Sharing Your Information
We only share your personal information when necessary to operate our business.
This may include:
- Payment providers
- Shipping and logistics partners
- Website hosting providers
- Analytics providers
- Marketing service providers
- Legal authorities where required by law
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Marketing Communications
If you subscribe to our newsletter, we may send you promotional emails about products, launches, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While no online service can guarantee absolute security, we continuously work to protect your information.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Your Rights
Depending on your country or region, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
10. International Customers
Moments Eleven sells products worldwide. Your personal information may be processed in countries other than your own. We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
11. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
13. Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact us through our Contact page.