Shipping policy

Last Updated: August 2026

Thank you for shopping with Moments Eleven. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, holidays, or other busy periods, processing times may be longer.

2. Shipping Destinations

Moments Eleven ships worldwide.

Shipping availability may vary depending on your country or region.

3. Shipping Times

Estimated delivery times vary by destination and are provided at checkout where available.

Please note that all delivery times are estimates and are not guaranteed.

Delays may occur due to customs processing, weather conditions, local carriers, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any applicable shipping charges will be displayed before your order is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Tracking updates are provided by the shipping carrier.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

Unless otherwise stated, these charges are the responsibility of the customer.

Moments Eleven has no control over these charges and cannot predict their amount.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and an order cannot be delivered, any additional shipping costs incurred may be the responsibility of the customer.

8. Lost, Stolen or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate the shipment and assist where possible.

Moments Eleven is not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other events outside our reasonable control.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and include photographs of the packaging and the damaged item(s).

We will review the issue and work to provide an appropriate solution.

10. Contact

If you have any questions regarding shipping or delivery, please contact us through our Contact page.