Terms of service
Last Updated: August 2026
Welcome to Moments Eleven. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. General
These Terms & Conditions apply to all visitors, users, and customers of Moments Eleven.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective upon publication on this website.
2. Products
We strive to display our products as accurately as possible. However, slight differences in colour or appearance may occur due to screen settings, lighting, or photography.
All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.
3. Pricing
All prices displayed on our website are shown in the selected currency.
Prices may change without prior notice. Any price changes will not affect orders that have already been confirmed.
Customers are responsible for any applicable import duties, customs fees, taxes, or other charges imposed by their local authorities unless otherwise stated.
4. Orders
Once an order has been placed, you will receive an order confirmation by email.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:
- Suspected fraud or unauthorized activity.
- Incorrect pricing or product information.
- Product unavailability.
- Violation of these Terms & Conditions.
If an order is cancelled after payment has been received, a full refund will be issued.
5. Shipping
Shipping times are estimates and are not guaranteed.
Moments Eleven is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for additional information.
6. Returns & Refunds
Returns are accepted within 14 days of delivery, provided the returned item is in its original condition.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
Please refer to our Return & Refund Policy for full details.
7. Intellectual Property
All content on this website, including but not limited to designs, graphics, logos, product images, photographs, text, branding, and other materials, is the property of Moments Eleven or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Moments Eleven shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable consumer protection laws.
9. Privacy
Your use of our website is also governed by our Privacy Policy and Cookie Policy.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the business entity operating Moments Eleven, unless mandatory consumer protection laws in your country of residence provide otherwise.
11. Contact
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page.